Legal Project Management Plan & Checklist
Purpose of this Guide: Use this plan when the client has purchased defective goods that have a failure of a substantial character and wishes to reject the goods to obtain a full refund or replacement. This plan guides the practitioner through assessing durability, serving the statutory notice of rejection, and returning the goods.
Jurisdiction: New Zealand Disputes Tribunal (national jurisdiction). This fork branches from the parent CGA plan to detail the specific steps required for the rejection of goods.
| Field | Token | Type | Required | Defined in |
|---|---|---|---|---|
| Matter(4) | ||||
| Matter numberⓘ | ||||
The Process at a Glance: The practitioner first evaluates whether the defect is minor or substantial and determines if the goods have been rejected within a reasonable time. The practitioner drafts and serves a formal notice of rejection detailing the specific grounds for rejection. The client must return the goods to the supplier, or request collection if returning them is too costly or difficult. If the supplier disputes the rejection or refuses to pay, the claim is filed in the Disputes Tribunal.
Key Legislation and Case Law: Consumer Guarantees Act 1993 - s 18(3) (right to reject); s 20 (loss of right to reject); s 21 (definition of failure of a substantial character); s 22 (manner of rejecting goods); s 23 (consumer's options on rejection).
* Disclaimer: We're nobody's lawyer, because we aren't lawyers. You are, so you know better than to take legal advice from an app. We also aren't accountants or dog trainers - just digital spirit guides taking zero liability for any of this. This site exists to gather the collective knowledge of practitioners like you. Verify everything and submit your feedback on the New Zealand Consumer Guarantees Act Claim (Applicant) - Rejection and Refund of Goods (Section 22) matter plan to improve the playbook. THIS IS NOT LEGAL ADVICE, it's a request for input.
This legal matter plan provides a structured workflow for Civil Litigation cases, outlining the standard DISPUTE_LITIGATION process. Utilize these tracking templates to manage your legal cases efficiently.
matter.matterNumber| text |
| Required |
inheritedmatter-core |
| Matter title | matter.title | text | - | inheritedmatter-core |
| Matter typeⓘ | matter.matterType | text | - | inheritedmatter-core |
| Matter status | matter.status | text | - | inheritedmatter-core |
| Client(1) | ||||
| Client name | matter.clientName | text | Required | inheritedmatter-core |
Determine if goods defect is of a substantial character.
Legally execute Section 22 notice of rejection.
Formulate Disputes Tribunal goods remedy claim.
Coach client on demonstrating goods defects to referee.
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